Important Notice

Cryptocurrency payments (including Bitcoin, Ethereum, USDT, and all other cryptocurrencies) are NOT eligible for refunds. Due to the irreversible nature of blockchain transactions, all cryptocurrency payments are final and non-refundable.

Refund Conditions

For credit card and other traditional payment methods:

Must be requested within 7 days of purchase
Less than 5% of credits used (up to a maximum of 300 credits)
Past subscription time is non-refundable (only unused future time is refundable)
A 5% processing fee will be deducted from the refund

How to Request a Refund

For eligible payment methods (excluding cryptocurrency), email [email protected] with:

Registered account email
Order number/transaction ID
Purchase date
Payment proof (screenshot of receipt)

Special Case - Annual to Monthly

(Only available for credit card and traditional payment methods, not cryptocurrency)

Can convert annual plan to monthly
Charge one month + 5% processing fee
Refund remaining balance

Processing Time

1-3 business days to process your refund request. Once approved, it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Note:

Refunds only processed for accounts with verified email addresses matching our records.
Cryptocurrency payments are final and cannot be refunded under any circumstances.

Changes to This Policy

This policy is subject to change. By using ImagineX, you agree to these terms.

Contact Us

If you have any questions about our refund policy, please contact our support team at [email protected]